After spending countless hours researching why our dryer would not spin, but would turn on and had no error codes, i thought why not make a short video and be just on point to save someone hours of researching.



The most common culprit is the thermal safety switch right at the bottom in the front. It comes off very easy as you see 4 little screws right at the front bottom. In my situation it was not that, so i had to dig deeper.


The next most common part to cause this is the switch for the pulley tensioner. The wheel broke off and the switch opened. The drum will not turn. I found the part on Amazon and Ebay but could not wait 2 weeks to receive it. It was sold for around 15$. I called a local appliance store and they carried the part for 31$ plus tax...Cost me 35$....We can't wait 2 weeks to do laundry and use the dryer so I purchased it.


The part # you need is 279640 and its a standard size for the Whirlpool Duet dryers. It's the wheel tensioner.



Hope this helped.....