At the Swiss IT Forum, Alain Rymar from Cisco discussed the advanced video conferencing solutions that Cisco offers, particularly emphasizing the products designed for rooms of various sizes. These products, such as video conferencing systems, provide interoperability and automation capabilities, making them adaptable to platforms like Microsoft Teams, WebEx, Zoom, and Google. Cisco's systems can manage various room sizes, ranging from small meeting spaces to large conference rooms, while offering features like sensor integration, automation, and AI-driven enhancements to improve the overall conferencing experience.

Rymar highlighted the automation capabilities of Cisco's products, such as integration with building management systems, allowing control over aspects like blinds, air conditioning, and lighting. This level of integration enables seamless connectivity with other smart systems and appliances, adding value to different types of room setups. Cisco's video conferencing solutions are developed in Oslo, where the company’s business unit focuses on incorporating advanced AI features, both for audio and video. One key feature is the noise removal capability, which leverages AI to eliminate non-human sounds during meetings, enhancing the clarity and quality of communication.

The video products employ AI for features like speaker tracking, group view, and present tracking. These capabilities allow the camera to automatically focus on individuals as they speak, ensuring that all participants are visible, even in large conference rooms. This technology creates a more immersive experience for remote participants, as it captures body language, facial expressions, and reactions, making the experience feel more natural and engaging. The system can automatically adjust to include new speakers or adjust the field of view as needed, contributing to a seamless communication experience.

A standout aspect of Cisco’s technology is the ability to adjust to different room sizes using multiple versions of their room bar product, each designed for different distances. For example, the basic bar covers up to 3 meters, while more advanced versions can extend up to 18 meters with additional PTZ (pan-tilt-zoom) cameras. This flexibility ensures optimal tracking and visibility regardless of the size or layout of the room, demonstrating the system's adaptability to diverse conferencing needs.

Rymar also touched on the AI capabilities for summarizing meetings, which allow for a more efficient and time-saving experience. The AI can generate summaries, chapters, and highlights, making it easier for participants to review key points or catch up on missed content. This integration extends to a variety of platforms, including WebEx, Microsoft Teams, and Zoom, enabling users to search for specific segments of meetings, topics discussed, or even instances when their name was mentioned, making meetings more interactive and user-friendly.

Beyond video conferencing, Rymar discussed Cisco's AI-driven solutions for contact centers, which are designed to support agents through features like automated call summaries and behavior analysis. This helps reduce the potential for burnout among agents by automating repetitive tasks and providing real-time coaching, which is particularly valuable for maintaining high-quality customer service interactions. The AI can also monitor for signs of stress or fatigue, making the system beneficial for agents’ well-being and efficiency.

Rymar emphasized Cisco's leadership in networking technology, particularly in ensuring low latency and high-quality video conferencing experiences. The AI codec developed by Cisco allows video content to be transmitted at a lower resolution and then enhanced to high resolution on the receiving end, optimizing bandwidth usage without compromising quality. This technology is currently active within Cisco's WebEx application and is expected to expand to video codecs later in the fiscal year, demonstrating Cisco's ongoing innovation in the video conferencing space.

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