Dive into the world of seamless digital commerce and exceptional customer experiences with David Turton, CTO at Branchspace - digital reinvented, as he shares the successes of our valued customers using, or about to launch, the Triplake dynamic retailing platform.

Our customers' stories span various approaches. Some airlines boldly opt for a transformative journey, replacing their entire digital ecosystem at once. Triplake becomes their partner of choice, offering a platform covering all aspects for a consistent and engaging customer experience.

On the flip side, other airlines prefer a stepwise approach, deploying parts of the experience first and progressively evolving other key flows and touch points. This allows time for the teams to learn how to adopt the new focus to turn into a dynamic sales oriented retailer.

The beauty of Triplake lies in its adaptability, allowing future proof flexibility . Large or small airlines, legacy or (in future) latest Offer Order management as a basis, Triplake is agnostic given its new generation modular architecture and in built advanced integration intelligence. Triplake caters to diverse airline needs.

From connecting to legacy systems through APIs, fetching flight offers, creating orders, to handling payments, we see these connections as the plumbing that ultimately leads to a remarkable and seamless customer experience.

Join us on this journey of transforming travel experiences into effortless and inspiring shopping experiences for flights and ancillary products and services, one success story at a time!

This video was part of the webinar by The International Air Transport Association (IATA), September 2023.

#airlineretailing #conversion #personalisation

About Branchspace:

Founded in 2013, Branchspace aims to be the most forward thinking and trusted technology partner for airlines and other travel companies to break barriers of legacy systems technology and thinking. It allows clients to create and manage personalised, data-driven digital commerce experiences to increase direct distribution and take greater ownership of the end-to-end customer journey.

In its 2021 report, Financial Times ranked Branchspace in the top third of its FT1000 Europe's fastest growing companies. The company secured £5m investment in August 2023 to accelerate commercial opportunities for its airline partners by advancing the development and deployment of the modular Triplake dynamic retailing platform, delivering the best possible end to end experience for travelers and increasing flexibility and speed to market with more pre-integrations.

The company is also an active strategic partner of the International Air Transport Association (IATA) on its journey to unlock value creation and shape the future of the industry and recently participated in the PoC for global contactless travel across borders.

Branchspace is headquartered in London, with further offices in Krakow and Lisbon. Existing customers include Aegean, Air Malta, Oman Air, Air Mauritius, British Airways, Lufthansa Group, TAP Air Portugal, Finnair, Air France/KLM, Turkish Airlines.

www.branchspace.com