UPDATE: Skip this hassle, look into a warranty replacement. The suspension rods are the issue and take little to no time to replace. This video will show you how to open up the top, if needed. Good Luck!

Original Desc: This video shows a fix that should only be done on a washer when leveling the washer doesn't fix the problem. It is more of a rig than fix, but it is cheaper than a new washer.