The massive behind-the-scenes operation that drives the world's most famous department store is revealed for the first time in this episode. 35,000 people, including royalty and celebrities, shop at Harrods every day. Rodney, the 78-year-old 'private messenger' to infamous owner Mohammed Al Fayed, gives a tour of the store's secrets, from the 125 chefs working deep underground to the Harrods hawk whose job it is to scare away the London pigeons.

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This film was first broadcast: 2000

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