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Information technology service management (ITSM) is the implementation, regulation, management, and delivery of IT services, policies, and procedures within a company. This includes everything from planning, creating, delivering, and supporting IT service requests.

ITSM practices are how IT teams manage the end-to-end delivery of services to the client and are critical to the customer journey and operational efficiencies within the business. ITSM can also have an impact on the employee experience, as redundant tasks are automated and workflow is streamlined.

➤ CHAPTERS
0:00 - ITSM Intro
0:51 - What is ITSM?
1:07 - ITSM Main Features
1:51 - ServiceNow
2:45 - BMC Helix
3:26 - SolarWinds Service Desk
4:05 - Cherwell Service Management
4:37 - Visit our website for more info!

Original article: https://technologyadvice.com/blog/inf...
Written by: Tamara Scott
Hosted by: Kyle Heildebrand
Edited by: Miguel Potestades

Footage courtesy of ServiceNow, BMC Helix, SolarWinds, and Cherwell.

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