1:36
The Contact Center is The Perfect Playground for Generative AI
6 views • 17 hours ago
2:23
What is Generative AI, really? | Automation in the Contact Center
11 views • 7 days ago
3:35
Personal AI (like GPT-4o) Will Swamp your Contact Center
44 views • 2 weeks ago
2:42
The AI First Contact Center has No Limits
13 views • 2 weeks ago
2:15
Customer Contact is a Bug, Not a Feature | AI-First Customer Experience
4 views • 3 weeks ago
4:22
Generative AI: Our Pitch
12 views • 3 months ago
2:18
Generative AI Explained: A Comprehensive Summary
25 views • 3 months ago
2:53
Generative AI: No Migration Required
24 views • 3 months ago
4:31
Generative AI is NOT a Product (Experience, Methodology, Infrastructure, Compliance)
26 views • 3 months ago
5:04
Extreme Customer Service with GPT-4
50 views • 4 months ago
3:17
Generative AI is Better, Cheaper, and Faster than You Think.
25 views • 4 months ago
3:43
The 3 Phases of Generative AI in the Contact Center (Gen AI Journey)
33 views • 4 months ago
1:32
Generative AI Blocker Busting: The Human Touch
8 views • 5 months ago
1:40
Generative AI Blocker Busting: Waiting for my Vendor
8 views • 5 months ago
1:59
Generative AI Blocker Busting: OpenAI Will Steal My Data
22 views • 6 months ago
1:35
Generative AI Blocker Busting: Leak Our Data (Using Middleware to Keep Data Secure while Using AI)
23 views • 6 months ago
2:21
AI First: No Contact Center
15 views • 6 months ago
1:21
AI First: No Agent Contact Center (Will AI Take Over?)
13 views • 6 months ago
2:20
AI First: Contact Center Automation (and Why it Matters)
25 views • 7 months ago
4:13
AI Speed vs. Impact (Automation Solutions: Speed to Market vs. Efficiencies)
12 views • 8 months ago
5:31
Overlapping Contact Center AI (3 Phases of Artificial Intelligence)
25 views • 8 months ago
2:36
What is Applied AI? (How to Use Artificial Intelligence in the Contact Center)
24 views • 8 months ago
1:24
I Don't Know Enough About It
7 views • 9 months ago
1:52
What About Security and Compliance?
15 views • 9 months ago
2:38
We need a use case
8 views • 9 months ago
1:14
Does It Work?
11 views • 9 months ago
0:54
How Much Does It Cost
5 views • 9 months ago
1:12
Not Another Migration?
6 views • 9 months ago
1:21
It's Just a Hype Cycle
16 views • 9 months ago
1:14
It's Too Early
23 views • 9 months ago
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