Managing Services

1.24K subscribers
38:34
Services as Systems: A Holistic Approach
Managing Services
1.3K views • 9 years ago
21:37
Service Ecosystem - Service Innovation
Managing Services
1K views • 9 years ago
37:46
Global Service Ecosystem - Contemporary Issues
Managing Services
709 views • 9 years ago
26:44
Managing Partner Relationships
Managing Services
2.3K views • 9 years ago
19:52
Loyalty - Relationship
Managing Services
975 views • 9 years ago
26:42
Strategy Canvas - Service Portfolio Analysis
Managing Services
1.2K views • 9 years ago
23:34
Loyalty - Relationship II
Managing Services
800 views • 9 years ago
20:00
Loyalty - Relationship I
Managing Services
1K views • 9 years ago
25:05
Service Complaints and Recovery Strategies
Managing Services
3.8K views • 9 years ago
18:35
Service Quality III
Managing Services
3.6K views • 9 years ago
22:20
Service Quality II
Managing Services
6.5K views • 9 years ago
30:57
Service Quality I
Managing Services
29K views • 9 years ago
26:03
Pricing - Basic Concepts
Managing Services
2.4K views • 9 years ago
32:00
Service Pricing
Managing Services
6K views • 9 years ago
29:11
Service Pricing
Managing Services
1.6K views • 9 years ago
32:31
Strategy for Service Businesses..
Managing Services
1K views • 9 years ago
19:49
Strategy for Service Businesses.
Managing Services
1K views • 9 years ago
25:01
Strategy for Service Businesses
Managing Services
1.3K views • 9 years ago
25:44
Network of Services
Managing Services
926 views • 9 years ago
29:17
Distributing Services.
Managing Services
1.2K views • 9 years ago
31:20
Distributing Services
Managing Services
2.3K views • 9 years ago
28:13
Branding Services - 1
Managing Services
2.3K views • 9 years ago
28:03
Position - Value Proposition - 2
Managing Services
860 views • 9 years ago
26:20
Position - Value Proposition - 1
Managing Services
1.2K views • 9 years ago
28:10
Services Excellence - Culture
Managing Services
964 views • 9 years ago
14:18
People in Services
Managing Services
1.2K views • 9 years ago
24:48
Case Study on Service Excellence - 2
Managing Services
892 views • 9 years ago
17:57
Case Study on Service Excellence - 1
Managing Services
1.5K views • 9 years ago
24:03
Current Service Map to New Service Design.
Managing Services
1.1K views • 9 years ago
18:11
Current Service Map to New Service Design
Managing Services
1.5K views • 9 years ago
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