CCmath Next-Level WFM
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50:25
Webinar 'Short-Term Poisson Noise and its Impact on Workforce Management' by Ger Koole, PhD - CCmath
CCmath Next-Level WFM
91 views • 1 month ago
42:14
Webinar 'Blending Blueprint: Pros, Cons, Strategies for Contact Centers' by Ger Koole, PhD - CCmath
CCmath Next-Level WFM
84 views • 4 months ago
52:37
Webinar 'Mastering Multi-Skill Staffing in Contact Centers' by Ger Koole PhD - CCmath
CCmath Next-Level WFM
146 views • 5 months ago
42:08
Webinar 'How to make an efficient Contact Center Schedule' by Ger Koole PhD - CCmath
CCmath Next-Level WFM
184 views • 6 months ago
48:36
Webinar 'The Erlang Chat Formula: Accurate Safety Staffing for Chat' by Ger Koole PhD - CCmath
CCmath Next-Level WFM
173 views • 8 months ago
30:35
Webinar 'Erlang for Python & R' by Ger Koole PhD. and Berkan Arik - CCmath
CCmath Next-Level WFM
366 views • 1 year ago
35:50
Decoding the Math Behind Workforce Management | Podcast by weWFM and CCmath
CCmath Next-Level WFM
200 views • 1 year ago
11:34
Webinar 'Why WAPE is King' (Part 2/2) by Ger Koole PhD. - CCmath
CCmath Next-Level WFM
439 views • 2 years ago
34:13
Webinar 'Why WAPE is King' (Part 1/2) by Ger Koole PhD. - CCmath
CCmath Next-Level WFM
804 views • 2 years ago
58:37
Webinar 'Erlang and Capacity Calculations' by Ger Koole PhD. - CCmath
CCmath Next-Level WFM
7.5K views • 2 years ago
51:24
Webinar 'Handling Handling times, why the AHT is not your average average' by Siqiao Li PhD - CCmath
CCmath Next-Level WFM
779 views • 4 years ago
55:15
Webinar 'The case of Intra-day Management: Less is more' by Prof. dr. Ger Koole - CCmath
CCmath Next-Level WFM
492 views • 4 years ago
32:32
Webinar 'Dangers of Overfitting' by Giuseppe Catanese - CCmath
CCmath Next-Level WFM
216 views • 4 years ago
53:03
Webinar 'Man vs. Machine' by Prof. dr. Ger Koole - CCmath
CCmath Next-Level WFM
199 views • 4 years ago
51:27
Webinar 'Chat Capacity Calculations' by Prof. dr. Ger Koole - CCmath
CCmath Next-Level WFM
798 views • 4 years ago
52:57
Webinar 'Erlang C' by Prof. dr. Ger Koole - CCmath
CCmath Next-Level WFM
3.2K views • 4 years ago
53:47
Webinar 'Forecasting Accuracy' by Prof. dr. Ger Koole - CCmath
CCmath Next-Level WFM
1.9K views • 4 years ago
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