Config 2024: How pigeons led to emergency room optimizations

In this engaging session, Zulhilmi will delve into the authentic experiences of building products within the public sector. He'll unfold the journey and lessons through the lens of real-world stories, highlighting the challenges, setbacks, failures, and small wins that pave the path to success. But beyond the hurdles, he'll showcase the profound sense of accomplishment and fulfillment that comes when a product truly makes its mark and impacts the community. Join Zulhilmi as he explores the highs and lows of shipping products that aim to serve the public good, and discover the resilience and dedication it takes to bring meaningful change.

Featuring: Zulhilmi Icksan, Lead Product Designer, Open Government Products