Jane Boulton is crossing to 'the other side' working as a plane despatcher. Subscribe to Our Stories: https://bit.ly/3lzSXhv

It's all change at Luton. Jane Boulton - for so long the scourge of stroppy passengers - has had enough. She's crossing to 'the other side' spending the day trying out life as a plane despatcher - working out in the cold. She's fortunate to be far from the heat of check-in.Temperatures are rising today - there's been a crash down the road, and new girl Helen Skeggs is under fire from passengers who've now missed their flights. Can she stand the heat?

This film was first broadcast: 2001

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