My job description was The Storyteller, but I really was more like The Sorry Teller. I spent most of my time apologising to customers who were unhappy with our service. Wah, it was crap, okay?

I resented the role of sales and marketing. But then I realised…Angry also need to do the work…happy also need to do the work…might as well be happy lah. So that's when work became a lot less stressful.

Watch Suzanne Ling tell her story in this clip from our Malaysian Confessions: Real Entrepreneurs, Real Stories event!


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