The Asternic Call Center Stats in the SpydurPBX telephone system will equip you for better employee coaching, evaluation, and shift scheduling. These Call Center Reports keep track of your service levels, abandonment rates, and agent talk times (just to name a few). You can also compare agents, departments, and even multiple shifts; with actual metrics based upon real performance.

Call Center Reports
https://www.spydurpbx.com/features/re...

Learn about the SpydurPBX
https://www.spydurpbx.com/

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00:00 Background
01:42 Distribution Report
04:42 Answered Call Report
07:38 Unanswered Call Report
10:12 Wrapping Up