This video explains how to fix your HP printer when the ink carriage jams and a carriage jam error message displays on the printer's control panel or on your computer.

Chapters:
00:00 Introduction
00:12 Turn the printer off and on again
01:47 Clear any paper jams
06:46 Reinstall the ink cartridges
09:04 Make sure the carriage can move freely
11:54 Remove printhead and inspect carriage compartment
14:44 Plug the printer directly into a wall outlet
16:09 Perform a power reset
17:38 Service the printer

The printer shown in this video is the HP Officejet Pro 8600 e-All-in-One (N911a), but the steps will also work with the HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g, and the HP Officejet Pro 8600 Premium e-All-in-One - N911n.

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This video was produced by HP.

Fixing a Carriage Jam | HP Officejet Pro 8600 e-All-in-One Printer | HP