You messed up in front of a client. Now what do you do? 😬 In this video, I'm sharing my process (which you're welcome to steal!) for how to fix employee mistakes at work. From discovering an issue to apologizing to clients, I'm outlining how my small business (ProcessDriven) uses mistakes as opportunities to improve customer experience.

🔗 Free download of this whiteboard: https://processdriven.co/mistakes?utm...
🔗 Read the blog version of this video: https://processdriven.co/o/fix-a-work...

Resources for this video:
🔗 Join ProcessDriven Foundations™ to learn the software and processes you need for smoother operations: https://processdriven.co/services/mem...
🔗 Download a copy of this process map whiteboard: https://processdriven.co/mistakes?utm...

📌 What we'll cover:
00:00 How do you respond to client-facing mistakes?
00:58 Introducing process for fixing employee mistakes
01:54 Starting by discovering a mistake
2:49 How do you find out about mistakes?
3:25 Management and discipline for recurring performance problems
4:06 Logging Issue Tasks in project management software
5:53 Steps to resolve a mistake at work
8:40 Make up for work mistakes by action (not just apologies)
10:22 Preventing mistakes in the future
14:06 Management during a mistake (by encouraging responsibility)
16:33 Everyone makes mistakes at work

 / / / / MORE FREE RESOURCES / / / /
💡 Watch our FREE strategy training here: https://loom.ly/ssAEAyI
📨 Get tips directly in your inbox: https://processdriven.co/email?utm_so...
📹 Want to steal our gear/setup/software stack? https://loom.ly/EUbf9Mg

/ / / / SUPPORT OUR WORK / / / /
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 / / / / AFFILIATE DISCLAIMER / / / /
Affiliate Disclaimer: This post may contain affiliate links or sponsored content for which we may receive compensation. For details, visit https://processdriven.co/terms

#processimprovement #learning #mistakeshappen