Businesses using Dynamics 365 Contact Center or Dynamics 365 Customer Service with the digital messaging add-in can provide WhatsApp as a support channel using our first-party provider, Azure Communication Services. Messaging platforms such as WhatsApp give businesses an opportunity to engage with customers in their own context to provide them with a seamless and personalized customer service experience.

Sign up for the public preview of the first-party WhatsApp channel: https://forms.office.com/pages/respon...


Try Dynamics 365 Customer Service for free: https://dynamics.microsoft.com/custom...

#Microsoft #MSFTDyn365