Software as a Service (SaaS) solutions continue to gain increased market share across multiple private sector verticals. As public sector human service agencies seek to improve service delivery through technology modernization, SaaS solutions can play an important role in helping agencies deploy quick wins and reduce risks associated with custom builds. In recent years, the public sector has seen broad changes in the quality and variety of software solutions at its disposal. This session will offer use cases of SaaS in human services and dive into the differences and advantages of the SaaS business/service model.

In this session, technology experts from various human services functions will share their views and stories on digital shifts at their agencies, including their experiences with Software-as-a-Service (Saas). Panelists will discuss topics related to budget, privacy, data security, resource allocation, and training.