The Conrad Centennial Singapore was among the first hotels to receive guests under the Stay-Home Notice (SHN) scheme at the height of the coronavirus pandemic in April 2020.

The hotel had to rejig its operations to accommodate travelers, such as returning Singapore residents, who had to undergo SHN upon arrival. Changes included zoning of its physical spaces, upping security measures as guests are not allowed to leave their rooms, and training staff to wear Protective Personal Equipment (PPE).

00:00 New security protocols such as sealed exit staircases are set in place.
00:41 What happens if a guest tests positive for COVID-19 during their stay?
01:43 How meals are prepared and delivered to 300+ guests.
02:22 Guests use special water-soluble bags for laundry which is sent to an external laundromat.
02:45How is the laundry of a COVID-19 patient handled?

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