When mistakes happen at work, it can be stressful! In this episode of Office English, Pippa and Phil talk about some English phrases that can help you deal with mistakes. Learn how to admit to a mistake to your boss, apologise to a customer or client, and find a solution. (Cover image: Getty)

To download a free pdf transcript and the audio for this episode, visit our website 👉 https://www.bbc.co.uk/learningenglish...

More videos in this series:
Episode 10 - Selling yourself:    • Selling yourself: Office English epis...  
Episode 9 - Negotiating 👉    • Negotiating: Office English episode 9  
Episode 8 - Conflict 👉    • Conflict: Office English episode 8  
Episode 7 - Giving bad news 👉    • Bad news: Office English episode 7  
Episode 6 - Business events 👉    • Business events: Office English episo...  
Episode 5 - Dealing with mistakes 👉    • Dealing with mistakes: Office English...  
Episode 4 - Calls and instant messages 👉    • Calls and instant messages: Office En...  
Episode 3 - Chasing people 👉    • Chasing people: Office English episode 3  
Episode 2 - Meetings 👉    • Meetings: Office English episode 2  
Episode 1 - Work emails 👉    • Work emails: Office English episode 1  

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