Utility companies receive the most complaints of any industry in Britain, with the `Big Six' energy firms receiving 5.5 million last year alone. With access to E.ON, this programme observes how staff deal with some of their most challenging customers, including one man whose ongoing dispute has left him living without electricity for three-and-a-half years. Plus, a Londoner whose frustration with BT is turning into blind rage, and a complainer from Merseyside who gives a masterclass in how to settle a grievance effectively. Last in the series.

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