Intercom’s Eoghan McCabe kicked off the penultimate session of the summit with the fiery declaration that every job is in the crosshairs of AI automation.

“Over a long period of time, AI replaces me, you, him, and all of our products,” he said, pointing to Ramp CEO Eric Glyman and moderator Eric Newcomer.

But both panelists reassured the audience that despite AI’s inevitability, it would unlock new roles for humans in the workplace for a long time yet, rather than simply steal our jobs. “We’re now killing our own business,” McCabe quipped. “The best businesses adapt and change—they reinvent themselves like Intercom has.”

The two CEOs discussed how AI tools are being implemented in their businesses, with McCabe touting retrieval-augmented generation, or RAG, as an efficiency breakthrough for Intercom.

Glyman reflected on how much of Ramp’s product offerings, from receipt matching to transaction coding to suggestions for expense memos, were all anchored by AI tools, despite Ramp not being a strictly AI-focused company. “Today it’s not possible to use Ramp without using AI in some way,” he said.

When asked about the biggest AI issues for businesses, like hallucinations that could inject serious errors, Glyman made the case for enterprises building their own internal procedures to catch vulnerabilities, while still relying on AI to make procedures more efficient.

Both panelists warned against enterprises being too cautious around new AI tools, because younger companies would “always have the advantage” when it comes to adopting new technology. “the AI energy is with these kids with nothing to lose—for big companies, the only way you'll not only thrive, but survive, is that you act like them,” said McCabe.


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