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How do you go from dead last to the No. 1 restaurant in the world? By channeling your anger. Listen to Nathan Chan and restaurateur-founder Will Guidara discuss the strategy behind making Eleven Madison Park into an icon and the stories that inspired the hit television show The Bear.

In this episode, you’ll learn:
How Guidara went from restaurateur to consultant founder
Why he gamified everything for his team
About the fueling power of anger
Why coming in last changed everything for Guidara
To invest in unscalable things
The story that inspired an iconic TV scene
Off-brand ideas will bring your customers joy
Why hospitality is competition-proof
About an online business with impeccable hospitality
The value of spending time with your customers
About the “one push-up” mentality
And much more customer service advice…

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