Published On Jun 5, 2024
Discover essential strategies for becoming a top-tier Customer Success Manager (CSM) with Ifat Lev! Learn how to define success criteria, align business objectives with customer goals, and implement value-driven CSM frameworks effectively.
Want to get access to Ifat Levβs exclusive framework? Join our Mastermind program: https://bit.ly/jointhecustomermethod
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- Defining measurable success criteria to drive outcomes.
- Aligning business objectives with customer needs for strategic alignment.
- Implementing value-driven CSM frameworks for enhanced customer relationships.
π Like, share, and subscribe for expert insights!
ππ» Whenever youβre ready... here are 3 ways I can help you build, optimize or scale your customer success practice:
π. Grab a free copy of our Customer Success π©ππ’π₯π‘ππ©ππ¨ ππ£π ππ£ππ€ππ§ππ₯ππππ¨
Weβve created a resource library for you to gain easy access to best practices and benchmark data. https://www.csmpractice.com/resources
π. Subscribe to our CSM Practice π£ππ¬π¨π‘ππ©π©ππ§
Subscribe to our CSM Practice newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. https://www.csmpractice.com/newslette...
π. Build Your CS Strategy
If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. https://bit.ly/jointhecustomermethod
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Meet Ifat Lev, a recognized expert in Customer Success Management (CSM) for B2B businesses with over 25 years of experience in advanced technology companies like NICE, Microsoft and Sisense.
With a decade-long specialization in steering Customer Success, Professional Services, and CS operations teams, Ifat brings unparalleled expertise in establishing, expanding, and strategically managing these critical functions.
π You may connect with Ifat via LinkedIn: Β Β /Β ifat-lev-6bb8518Β Β
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π Read: Customer Lifetime Value and Client Retention: Whatβs the Connection?
https://www.csmpractice.com/clv-reten...
π₯ Watch: What is a Strategic Customer Success Manager?
Β Β Β β’Β WhatΒ isΒ aΒ StrategicΒ CUSTOMERΒ SUCCESSΒ ...Β Β
β¬ Download: Creating and Calculating Customer Value
https://www.csmpractice.com/creating-...
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00:00 Intro
01:42 Company Overview
03:10 Value-Driven VS Strategic CSMs
04:11 Initial Challenges
06:26 Defining Value-Driven
07:11 Implementing the Framework
08:27 Business Impact
10:00 Shifting Conversations to Business Outcomes
11:16 Mastermind Program
12:00 Executing the Success Plan
13:31 Key Takeaways for CSMs
15:12 Formal Training and Practice
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