Setup Salesforce Knowledge | EP5
0:00 Introduction
0:40 Agenda
1:30 What is Salesforce Knowledge?
2:04 Know the basics
2:14 How to setup Salesforce Knowledge demo
5:54 Knowledge Object
8:33 Knowledge Access
11:23 Why we need Data Categories
14:14 Data Categories limit
14:45 Article Lifecycle
17:23 Article in cases.
19:56 Lightning Knowledge Vs Classic Knowledge
21:35 Knowledge features