Last year Kate's 2015 Kia Soul EV was the recalled due to a battery fault that means that, in a very specific set of circumstances, the traction battery pack could catch fire. Then in November the car went into turtle mode, and the local dealer ordered a battery pack.

...she's got the car back now and is not entirely thrilled with the way Kia's handled the situation. Today we share how the experience went, what Kia did right, and what Kia did wrong.

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00:00 - Introduction
00:40 - Background to the recall
02:48 - The interim notice
03:20 - The first remedy
04:22 - ...then we got a new BMS
05:36 - Which told us the battery was faulty.
07:31 - Waiting for the new pack
09:09 - And then Kia changed their mind
11:14 - Kia goes quiet
11:51 - How should Kia have handled this?
14:04 - Conclusions
16:57 - Thanks and Credits

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Script: Kate Walton-Elliott, Nikki Gordon-Bloomfield
Presenter: Kate Walton-Elliott
Editor, Colorist: Kate Walton-Elliott
Art and Animation: Erin Carlie
Producer: Nikki Gordon-Bloomfield
© Transport Evolved LLC, 2024

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