We discussed top challenges and best practices around driving SOP compliance, the top mistakes with change management through Digital transformation journeys, and some questions about setting up crisis management plans, given the participants' recent experiences during the Dubai floods.

Here are the top insights that emerged:

- Inclusion of SOP compliances in the Store scorecard and linkage to incentive plans helps drive compliance in the long run
- The group believed that having a clear roadmap with goals, a review rhythm, and ongoing calibration are necessary to achieve the planned outcomes
- The team/ person driving change needs to spend time and effort doing the job of the ground team, understand the challenges they are facing, and experience the impact of the change personally. This ensures the right outcomes and also the ability to help the team understand what's in it for them
- Management changes with poor handovers emerged as the top reason digital transformation and ongoing initiatives fail.

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