Corrections, corrective actions and preventive actions: What is the difference between them? When should you do which? In under 10 minutes this light-hearted presentation addresses these questions with examples from the auto industry and a long-term care nursing home.
If you found this helpful you might also enjoy these other related presentations which I have done:
What is a Quality Management System?
Process Diagrams - Turtle, Process Maps, Flowcharts
An Introduction to Lean Concepts (5 videos)
What is ISO 9001?
See    / @tcmcqmscaquality