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In this Solo Byte episode, Sue Tetzlaff discusses a communication tactic, “managing up,” that has a positive impact on both the employee experience and patient experience. Managing up is a communication tactic where your introduction positions others or other organizations, people, or services in a positive light to increase confidence, trust, and put others at ease. She emphasizes the importance of “managing yourself up” when introducing yourself. Managing up can be used in various healthcare settings, such as shift handoffs and patient transfers. It is a valuable tool for both clinicians and non-clinicians.





• Managing up is a communication tactic where you position others or other organizations, people, or services in a positive light to increase confidence, trust, and put others at ease.
• Introducing oneself and others is important to build and transfer confidence and trust across healthcare settings.
• Managing up can be used in various healthcare situations, such as shift handoffs and patient transfers.
• It is a valuable tool for both clinicians and non-clinicians in healthcare organizations that can improve the employee experience and patient experience.


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