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Explore the critical importance of Net Dollar Retention (NDR) in determining a SaaS company's long-term durability and growth, emphasizing the balance between customer acquisition and robust retention strategies.

00:11 The Importance of Retention
00:28 The Problem Without a Retention Strategy
00:39 Understanding Net Dollar Retention
00:56 Net Dollar Retention in SaaS and Subscription Companies
02:25 The Gold Standard for NDR
02:47 Benchmarking NDR and CAC Payback
03:37 Improving Retention and Growth
03:52 Three Tips to Patch Up Your Leaks
04:46 Creating a Durable Business with NDR

#NDR #retention #saas #finances