David Muir was furious when British Airways ruined his golfing holiday to Spain to celebrate his retirement. BA staff at Gatwick wrongly denied him boarding, by applying a rule of their own invention about passport issue and expiry dates.

After Mr Muir, 65, contacted The Independent, British Airways apologised – blaming human error.

Under air passengers’ rights rules he was entitled to £350 in cash compensation, with BA liable to pay the expenses he incurred as a result of the denial of boarding.

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