In this podcast episode with Irfan Malik, CEO and founder of Xeven Solutions.Dive deep into the art of client communication in the freelance marketplace, particularly focusing on platforms like Upwork. Irfan shares invaluable insights on responding to initial project proposals, mastering the nuances of client interaction throughout the project lifecycle, and handling sensitive topics like project delays. Learn practical strategies to enhance your communication skills, ensuring you retain clients and create lasting business opportunities. Whether you're just starting out or looking to refine your freelance communication tactics, this episode is packed with actionable advice to help you navigate client relationships, ask the right questions, and effectively manage project expectations.

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0:00 Highlights
00:34 Introduction
02:06 Next steps after getting a reply on Upwork proposal
05:09 How to communicate with clients on Upwork chat
06:19 Different Client Categories and what type of questions for each category
08:07 How to ask a client to get on the call
09:12 Time-bound Customer Pros and Cons
10:24 How to follow up with a potential client
12:35 How to communicate with clients in meetings
19:00 How to secure high-value projects
22:24 Investing in meeting setup
24:36 Hacks to impress clients in a meeting
27:46 Align agenda for the next call
29:09 Research about the client project
32:59 How to ask better questions from clients
37:01 How to quote price for your projects
43:47 How to write project proposals
47:01 Negotiation of project pricing
51:07 How to win big clients
52:15 Client communication during the project execution phase
55:54 Communication for project delays
59:31 Critical Advice for Client Servicing
1:03:33 Advice for freelancers
1:06:04 Rapid Fire Questions
1:12:47 Closing Thoughts