How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that propelled his company beyond the average retention rates, diving into real-life strategies and cultural shifts that make a tangible difference.

𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒

- Johan shares firsthand how his strategic interventions skyrocketed retention rates in a competitive tech environment.
- Uncover the crucial role of company culture in sustaining long-term customer relationships.
- Get a rare glimpse into the CEO's approach to embedding customer success strategies that really work.

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𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓

Johan Nilsson is a Swedish tech entrepreneur with a long background in building and growing SaaS companies. He is presently the CEO and Founder of Startdeliver, a platform for Customer Success, and a co-founder of Impact Academy, an academy for customer success training.

🔗 You may connect with Johan via LinkedIn:   / njnilsson  

𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒

📑 Read: The Secret to Scale in Customer Success
https://www.csmpractice.com/customer-...

🎥 Watch: Increasing NRR for Saas
   • Increasing NRR (NET RETENTION RATE) f...  

⏬ Download: Achieve 28% Higher NRR
https://www.csmpractice.com/customer-...

𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒

00:00 Intro
02:30 Growth Challenges
04:19 Initial Net Retention Rate
05:26 Cultural Shift
07:40 People Management
10:14 Improving Onboarding
11:46 From 100% to 120% NRR
13:30 CS yes or no?

#CustomerSuccess #RetentionRate #LeadershipInsights #BusinessGrowth