We will explore an additional use case that's taking the business world by storm – Extended Relationship Management (XRM). CRM is already known for its ability to streamline customer interactions and improve relationships, but with the integration of XRM, the possibilities are endless. Join us as we discuss how XRM expands the scope of CRM to manage relationships with customers and partners, suppliers, employees, and more.

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Chapters:
00:00 intro
00:34 Use Case 1
03:57 Use Case 2
06:27 XRM
07:46 XRM Use Cases
10:32 Conclusion
11:01 Learning Tracks