ENTREPRENEURS & RESTAURANT IMPRESARIOS


Part of the Dean's Distinguished Lecture Series Spring 2021


The history of the modern restaurant can be best be told by the restaurant entrepreneur Robert Earl. Who would have imagined that the developer of the “see and be seen” Planet Hollywood restaurants of the 1990s that attracted mega-watt celebrities to its orbit would one day lead the virtual kitchen movement where the magic happens entirely out of view of the customer? This lifetime entrepreneur and his son, SHA’15 alum Robbie Earl, keep the restaurant world turning with new and exciting concepts. Gather round to find out what the next chapter will be. And learn about Mariah Carey’s cookies too!


Attend the Series: https://www.bu.edu/hospitality/news-e...

0:00 - Welcome and Introduction by Dean Arun Upneja
3:17 - (Robbie) Where did you grow up? Where did you go to school?
4:34 - (Robbie) How much were you involved in celebrity culture when you were younger?
5:57 - (Robbie) How was your experience at SHA?
8:49 - (Robert) What was your introduction to the show business? Did your father have a large influence?
11:19 - (Robert) How was your initial experience working in the hospitality sector?
14:29 - (Robert) Why was it appealing to connect celebrities to restaurant brands?
17:27 - (Robbie) What is the difference between virtual dining and ghost kitchens?
18:19 - (Robbie) How have you connected your industry with modern celebrities like Mr. Beast?
21:29 - (Robert) How did your relationship with Guy Fieri begin, and what has it yielded?
28:35 - (Robert) More information on the virtual dining concept.
34:20 - (Robert) How do you think the restaurant industry and virtual restaurant concepts will fare after the pandemic is over?
45:19 - (Robert) How do you handle quality control when dealing with multiple concepts in the same kitchen?
49:36 - (Robert) How would you improve the delivery package box to maintain the cooked food's quality?
53:20 - (Robbie) What advice would you give to current SHA students?
54:50 - (Robert) Have you considered partnering with retail grocery brands for the virtual dining concepts?
55:45 - (Robert) Who is responsible for error and recovery if a customer is unhappy with the service?
58:31 - (Robert) what advice do you have for students and young professionals?
1:00:23 - Conclusion

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