Could artificial intelligence (AI) actually bring more harm than benefit? Some argue it can tackle major problems and replace tedious or hazardous jobs. Others caution against its current path, fearing it could consolidate power, diminish employment opportunities, surveil populations, and jeopardize democracy. Will AI aid in addressing crucial challenges and promote fairness, or will its dangers overshadow potential benefits?

In this Leaders in Housing Counseling webinar, we featured insights from housing counseling agencies leveraging AI to enhance efficiency, allowing housing counselors to dedicate more time to delivering direct services to consumers.