In this video Jamie is explaining the returns process and our policy, which normally lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damages during transit can occur and you can do your part to help identify the damages at time of delivery and document with the carrier. **PLEASE DO NOT EVER REFUSE ANY PART OF THE ORDER. THE FREIGHT COMPANY IS NOT RESPONSIBLE FOR INITIATING A CLAIM OR REPLACING YOUR DAMAGED GOODS.** Floorzz will be happy to replace any materials damaged during transit within 30 days if you follow these simple steps and inspect your shipment for damages upon arrival.

- Make sure the pallet is intact
- Cut the shrink wrap and inspect the boxes for damage
- Verify you received the correct product and amount of product
If you find any damaged goods or see visible damage to pallet (i.e fork lift stabs) simply note the item and quantity damaged on the bill of lading while the driver is there.
Complete the request for returns or claims here: https://floorzz.com/pages/returns-claims Attach photos of the damage and the noted bill of lading to this form and please do your best to quantify the damage for us. If damage is found after the driver leaves, please notify us within TWO days of receiving the material. If it has been 30 days or more, we are not able to offer any refund or replacements. **Please do not ever refuse any part of the order.** Visit our website for more information https://floorzz.com/pages/shipping-re....

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