00:00 Welcome from Minister Ossian Smyth.
04:02 Opening comments from Brian Boyle, Chair of Quality Customer Service Network.
11:50 Official Launch of the Toolkit - Dr. Aideen Hartney Director of the National Disability Authority (NDA).
15:17 Discussion.
17:01 Presentation from James Hubbard, Senior Design Advisor for Products and Services at the National Disability Authority’s, Centre for Excellence in Universal Design.
30:25 Discussion.
37:24 Presentation from Colleen Dube, Chief Executive Officer, National Adult Literacy Agency (NALA).
56:52 Discussion.
01:09:08 Presentation from Dr. Donal Fitzpatrick, Senior ICT Design Advisor at the Centre for Excellence in Universal Design.
01:17:32 Discussion.
01:34:25 Closing comments from the Chair.