This webinar was recorded on April 24, 2023.

In this Webinar Series, AKAM's Director of Premier Hospitality Training & Development, Hendrick Fernandez, and AKAM Regional Director, Christopher Christie, shared their insights for enhancing community living and best practices for delivering 5-star service to South Florida properties. 

Topics covered include:
- The Purpose & Mission of 5-Star Hospitality Training for AKAM
- The Difference Between Customer Service & Hospitality
- Understanding What Residential Hospitality Means
- The Key Role Board Members & Managers Play

Panelists include:
- Hendrick Fernandez, Director of Premier Hospitality Training & Development at AKAM
- Christopher Christie, LCAM & Regional Director at AKAM

Moderated by David Ward, Transition General Manager at AKAM.