Kyle flew to Chicago to meet up with Merchy (‪@ChargingtheRoad‬) to see what actually happened to cause all of the recent negative EV news coverage in Chicago. Here are our takeaways from the trip...

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0:00 - Hello & Welcome
1:49 - What’s The Problem
3:49 - What Happens To EVs In Cold Weather
6:48 - How You As A Driver Can Optimize Your EV In Cold Weather
12:07 - Charging Station Problems
17:49 - Clogged Up Charging Station w/ Lines
19:09 - Mercy’s On The Ground Experience
23:10 - EVgo Problem / Fix!
23:57 - 3 Days Waiting To Charge A Bolt!
25:15 - Tesla Seems To Have Recovered But CCS Stations Still Crazy
29:09 - Final Summary Of Problems
32:42 - Rideshare Companies Need Their Own Chargers

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#tesla #ev #cold

After this video went live, BTC power issued this statement:

“📣A message from our CEO:

“Good afternoon, valued members of the EV community,

I am addressing you today regarding a recent challenge we've encountered on a limited number of our chargers during extreme cold weather conditions. First and foremost, let me assure you that we take this matter very seriously.

Our team has been working to address the issue, and I want to provide you with an update on the steps we've taken to ensure a swift resolution.

Immediately upon learning of the situation, we dispatched a team to rectify the problem. Through their efforts, we identified a firmware-related issue, with no impact to hardware. Firmware has been rolled out over-the-air to affected sites; and we will continue to monitor the charger performance over the coming days.

I am pleased to report that the reported locations returned to their expected success rate and have remained stable as of yesterday evening. Additionally, we will expand our monitoring to other cold weather sites across North America given current weather patterns.

We incorporate extreme climate conditions, via temperature chambers as part of our design verification testing, however this issue was related to the latest firmware release. To prevent similar issues from occurring in the future, we will incorporate additional test cases into our regression testing package as a proactive measure.

At BTC POWER, we understand the significance of a stable charging network, especially during extreme weather conditions that are becoming more common. I want to express our gratitude to the team for their collaboration in promptly identifying and implementing the necessary corrective action.

Ensuring the availability of our chargers is our top priority, and we remain committed to maintaining the EV industry’s highest level of uptime and positive user experience.

Thank you for your continued trust in BTC POWER. We value your feedback and will continue to work diligently to provide you with the best possible charging experience.”

-Frank Meza
CEO”