The GEM Award for Retail Innovation recognizes retailers, online or brick-and-mortar, who specialize in selling fine jewelry and/or watches and are using innovative strategies to create positive change to how jewelry and/or watches are sold. The nominees may be recognized for their excellence in e-commerce, technological advancements, in-store experience, digital applications or any combination thereof. The 2020 winner was Twist, other nominees included Foundrae and HODINKEE Shop.

The GEM Awards is hosted by Jewelers of America each year. The 2019 GEM Awards took place on Friday, January 10 at Cipriani 42nd Street in New York City. Learn more at gemawards.jewelers.org.