Watch this episode to hear a UX designer explain why he’s committed to nurturing a society where empathy takes centre stage.

Shelton Davis is the founder & CEO of The Empathy Lab and Empathy Decathlon.® In this episode, he explains why empathy is imperative to innovation, and describes his 10-step empathy framework designed to help individuals, teams, and organizations better utilize empathy through layered skill practice.

00:00 Preview
00:39 Introduction
00:56 About Shelton Davis
02:38 Shelton’s backstory that led him to empathy
04:22 A common empathy myth: understanding does not mean agreement
06:30 ChatGPT’s definition of empathy
07:18 Shelton’s definition of empathy
08:55 How to incorporate empathy into UX design
12:33 The role of empathy in innovation
15:05 The Empathy Decathlon®: A 10 step program
18:00 Step 1: Energy
19:34 Step 2: Baggage
21:15 Step 3: Self-Awareness
22:33 Step 4: Inventory
23:04 Step 5: Hearing
23:54 The importance of slowing down
32:05 Step 6: Responding
36:50 What prevents us from listening, responding, and connecting with one another?
39:47 Step 7: Asking
41:41 Step 8: Meaning
42:47 Step 9: Feedback
45:17 How to practise feedback at home
48:46 Step 10: Lead
51:42 Shelton Davis’s Purposeful Empathy Story

CONNECT WITH ANITA
✩ Email [email protected]
✩ Website https://www.anitanowak.com
✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA
✩ LinkedIn anitanowak
✩ Instagram https://tinyurl.com/anitanowakinstagram
✩ Podcast Audio https://tinyurl.com/PurposefulEmpathy...

CONNECT WITH SHELTON
✩ empathylab.io

SHOW NOTES
✩ Where to buy Empathy Lab swag
✩ Empathy Decathlon

Video edited by David Tsvariani