In this session I’m joined by product group member Shaun Ericson from Tikit who takes us on a deep dive into its amazing service desk and inventory management capabilities. In a session packed with demo’s. Shaun will demo Tikit’s integration into Microsoft 365, Teams, Power Automate, Entra ID and so much more. In addition we look at how Tikit integrates into popular HR systems via the use of an amazing set of connectors. Finally we look at Tikit’s powerful reporting tools which take advantage of Power BI and Microsoft Excel. So if you’re ready to learn buckle up as this is not a session to be missed.

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About Tikit: Tikit is an IT Service Management platform built for the Microsoft ecosystem that matures with your Microsoft Cloud technology adoption. Want to learn more about Tikit (https://www.tikit.ai/)? Check out this demo video (https://www.tikit.ai/demo/) and try Tikit in a 14-day free trial (https://www.tikit.ai/add-to-teams/). The Tikit Team is so confident in its abilities that they will also set it up for free to ensure you are getting the most out of your free trial. Schedule your complimentary setup call today (https://www.tikit.ai/tikit-free-setup...

Timecodes
00:00 Introduction
01:29 Introduction to Tikit with Shaun Ericson
02:25 Tikit Origins & functionality
03:50 What does it do?
05:12 Creating & Managing Support tickets in Tikit
13:12 Tikit Self Service features using Virtual Agent
16:41 Tikit Power Automate Integrations
28:18 Tikit Reporting features using Power BI
30:35 Tikit Reporting features using Excel
33:32 Tikit Upcoming Features
37:30 Getting Started with Tikit
39:29 Session Conclusions