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Here's what we'll cover:
00:00 What is an Action Item?
01:29 Why are Action Items Important?
03:51 Mistake 1: Missing the 'Who', 'What', and 'When'
05:02 Mistake 2: You're not Clear
06:49 Mistake 3: Not Using Them Enough
08:12 Mistake 4: Confusing Them With Other Business Concepts
09:48 Mistake 5: Not in Your Process

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