Would you rather interact with a chatbot or a human agent? If you chose the latter, you are part of a global majority!

But what is the reason for this? Why are chatbots today unable to provide mind-blowing engaging and captivating interactions for their users?

Join us as we delve into this intriguing realm with Dr Shalini Chandra (Associate Professor - Information Technology, SP Jain Global).
Discover the insights from her recent research on #AI - powered chatbots in our latest episode of SPJ Research Spotlight.

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