This part 1 radio replacement video is a great resource for those looking to replace their Ford Explorer 2011-2019 5th Gen car radio. It explains the steps necessary to remove and replace the old radio with a new one, including how to connect the new radios wiring harness. The video also offers helpful tips and tricks to make the replacement process easier. It also provides details to help viewers identify the correct wires and connections. With this video, viewers can learn how to successfully replace their car's radio and get the perfect sound for their vehicle. Stay tuned till the end for a surprise twist.

What you will need for your radio swap:
Trim remover kit
7mm socket wrench
T10 torx screwdriver
flat head screw driver
New radio!
Time and patience.

-First email to Teyes: 2/18/2023
-As of 5/24/2023 - 3 weeks since I last heard from Teyes. No resolution
-Issue still persists....06/01/2023. No additional response from Teyes for weeks.

* * UPDATE * * * 07/03/2023

I contacted the Australian consumer protection agency on 08/06/2023 with the entire story and how Teyes were not responding anymore and I was looking for a resolution. THEY reached out to Teyes directly and I finally got a response from TEYES!!!
Teyes stated they were ready to send me a NEW canbus, but I refused. At that time, I had already spend months on the issue and was fed up with their lack of customer support.
I am happy to say I was given a return address to send my unit back for a refund(minus shipping).
I received my refund a few days after the unit was delivered back to them. Overall, I did lose shipping both ways(over $100) and more importantly I lost a lot of my time trying to troubleshoot an issue that should have been resolved within the first week of my initial complaint.
If anyone is having issues with Teyes, here is the link to the consumer protection agency that helped me.
https://www.commerce.wa.gov.au/consum...

With all that said, i will still post the link to the unit and I believe if I was sent a working canbus, I would have enjoyed the radio.
Link to T'eyes Ford Explorer 5th Gen 2011-2019 radio: https://teyes.com.au/products/ford-ex...

(paid link)
Link to trim remover: https://amzn.to/3ZoQoRZ