About the presentation:

We will discuss the practices of ITIL 4, Agile (SCRUM), DevOps, LeanIT in addition to how ITSM technologies are enabled by these practices.

What participants can expect to gain:

A high level understanding of why industry best practices are critical to not only the IT organization but the company as a whole. It is important to investigate other practices to identify which to use, how they overlap and the reasoning behind the practices.

What is the target audience:

All Levels. Typically mid tier management and above, however it is applicable to all.

Small/Medium Business without an in house technology or data person

Short Bio:

Mike Vikdal has over 30 years Systems Management experience, Experienced ITSM instructor, Authoring Team Member of ITIL 4, Pre-sales software consulting, product marketing, events coordinator, business process design.