Join our consultant, Kathrine Ives, as she shows you how to use Copilot in your daily tasks within Dynamics 365 first-party apps. Perfect for both beginners and seasoned users!

What you’ll learn:

In this example, discover how Copilot can make managing customer queries and support tickets a breeze in the Customer Service Hub. Learn to handle contact and case records efficiently with Copilot’s help in summarising actions and providing quick overviews. Kathrine will also demonstrate how Copilot can assist in solving issues by offering solutions and generating answers within case management – and she’ll show you how easy it is to use to draft professional emails too.