SONOS Details 7 Step Customer Commitment Plan + App Apology
Chris Stead Chris Stead
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 Published On Oct 2, 2024

SONOS has said sorry for the poorly received revamp of its Sonos App in May 2024. Many declared the Sonos App broken, others Sonos App problems, while some simply acknowledged there were Sonos App issues. Now it's time for a Sonos App disaster update as the company has completed its Sonos App review.

The latest Sonos App apology comes with an action plan for the future. In this video, tech vlogger Chris Stead details exactly what changes Sonos is implementing in terms of its manufacturing process, customer feedback, warranty conditions, quality assurance, internal reporting and more.

The Sonos App controversy may not yet be a thing of the past, but the SONOS future looks brighter following the findings of this SONOS internal report. What do you think of this Sonos App update?

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