A power outage causes absolute carnage at airports all over America. Subscribe to Our Stories: https://bit.ly/3lzSXhv

The largest blackout in US history has caused chaos for air travel around the country. As the whole of the eastern seaboard is plunged into darkness, the impact on Southwest staff at Chicago Midway is immense. This extraordinary show follows manager Colleen Bragiel and her staff for 48 hours, as they try and battle with an event that is out of their control. There are delays, cancellations, stranded passengers, massive queues, and after two days of chaos everyone is pushed to their limit. Things get even more heated when a group of passengers bussed in from Detroit are told that there are no connecting flights. They are stranded in Chicago, and Southwest is not responsible for their hotel room compensation. Angry scenes threaten to get out of control and it is up to Colleen to use all her Customer Service skills to calm things down.

This film was first broadcast: 07 Jul 2004

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