Chatbots and AI are not entities that solve problems for you, but rather tools that require human effort to be used effectively. While many people seek assistance through chatbots, it's easy to forget that the essence of a chatbot is its 'conversational' nature.

Chatbots are designed to narrow down, refine, expand, and advance through conversation, much like investigating an incident. They are not robots that instantly solve problems when given a task. Instead, they are essential in guiding the process of finding solutions through ongoing dialogue without losing direction.

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